Rewriting the future through positive change

Explore the sustainability commitments, practices, and goals at Intercom.

Taking the responsibility

At Intercom, we understand the urgency of the climate crisis and actively take action against climate change.

Beyond our daily operations, we actively collaborate with environmental organizations to drive systemic change. We believe that it is our duty to inspire and empower our customers to make sustainable choices.

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Silhouettes of six people jumping in the air against a sunset sky.

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Our approach

Understanding the footprint

Setting science-based targets

02

Creating impact together

03

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Total GHG Emissions

204,238

tons of CO2e

Proven By Science

Disclosing Scope 1, 2, 3 Emissions

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2025 target

-4,2%

We have commited to reduce our carbon emissions by 4,2% by 2025.

Total Emission Breakdown

9,4%

Scope 1 & 2

90,6%

Scope 3

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Emissions analysis

Accurate footprint, backed by science.

By understanding our sources for GHG emissions and environmental impact, we can set goals, prioritize actions and work effectively to reduce emissions in order to reach our climate targets.

Bar chart showing CO2 emissions by category: Facility (47.22%), Mobility (32.3%), Purchases (17.68%), Logistics (5.22%), Customers (1.05%).

Emission / Employee

161

KG CO2

Emission / Revenue

89

KG CO2

vs Industry Average

-10%

KG CO2

Completely transparent

We calculated total emissions based on available consumption data and three scopes of the GHG Protocol, analyzing the share of emissions coming per each employee and compared the results with industry average.

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Disclosing the origin

Major emission sources

Purchased goods and services

65% -

Employee commuting

19% -

Business travel

7% -

Upstream leased assets

5% -

Mobile combustion

3% -

Heat and steam

1% -

For Scope 1 and 2 calculations, which largely consists of electricity in our office buildings, consumption information from our electricity suppliers and landlords have been used.
For calculation of Scope 3, multiple methods have been used. These include calculations based on usage, spend data, vendorspecific spend data and publicly available estimates.

Climate targets

-30%

the percentage of emissions Intercom aims to reduce by 2030 through implementing reduction actions.

Timeline with progress bars labeled "Done," "In Progress," "Prioritized," and years 2022, 2030, 2050. Each bar has percentage reductions indicated, ranging from -10.5% to -100%."

Accelerating change

Taking action

✔ Done

Sustainable commute

At Intercom, we provide various options for sustainable commute, such as: work from home policy, encourage energy-efficient driving, carpooling.

Mobility

-896 t CO2

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✔ Done

Refurbishing IT hardware

By using refurbished IT equipment, we extend the life cycle of existing IT hardware, reducing the need for new equipment and the associated emissions.

Facility

-456 t CO2

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• In Progress

Renewable energy usage

By installing solar panels we generate our own electricity from renewable sources. This reduces the reliance on fossil fuels and significantly cuts down on emissions.

Facility

-997 t CO2

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• In Progress

E-waste recycling

We are implementing recycling programs for electronic waste, such as: proper disposal of electronic waste, reuse of electronic components and partnering with recycling facilities.

Waste

-289 t CO2

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Close-up of blue-lit computer microchips on circuit boards.

✔ Done

Cloud-based solutions

Adopting cloud-based storage solutions, such as cloud desktops and virtual machines helps us reduce energy consumption.

Facility

-1022 t CO2

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Digital illustration of cloud computing and network connections with cloud icons and glowing blue lines on a dark background.

✔ Done

Cutting media project emissions

We measured and cut emissions of 20+ media projects which helped us to reduce carbon footprint by 1,5%.

Facility

-1573 t CO2

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• In Progress

Reducing travel emissions

By promoting virtual meetings, sustainable transportation and using fuel-efficient vehicles, we are reducing carbon emissions, associated with business travel.

Mobility

-817 t CO2

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Silhouette of a person with a suitcase and backpack checking phone at airport terminal.

✔ Done

Reduced servers energy usage

By using refurbished IT equipment, we extend the life cycle of existing IT hardware, reducing the need for new equipment and the associated emissions.

Facility

-645 t CO2

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✔ Done

Home office

At Intercom, we established a comprehensive Work from Home Policy, which enabled employees to set up a workplace in their house or apartment and discuss tasks and goals with team members remotely.

Mobility

-1022 t CO2

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6,975 people

are engaged in sustainability efforts

At Intercom, we believe in the power of collective action to drive positive change. We are extremely proud to share that 6,975 employees from various departments and levels of our organization have actively engaged in sustainability efforts.

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To further support these efforts, we have launched employee-led programs and initiatives that empower individuals to take action in their day-to-day lives. From recycling and waste reduction drives to promoting sustainable commuting solutions, our employees have enthusiastically embraced these opportunities to make a difference in their communities.

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“I am proud to be part of an organization that not only entertains millions of people worldwide, but also takes responsibility for its environmental footprint. Through collaborative projects, we have significantly reduced our energy consumption by implementing efficient technologies and practices in our data centers and offices. We have also invested in renewable energy sources, such as solar and wind power, to reduce our carbon emissions.”

— Kate Holt | Sustainability Manager

Climate investments

We compensate, what cannot be reduced

At Intercom, we invest in climate projects to bind more emissions than we emit and achieve climate positivity.

Impact

1920 t

CO2 Compensated

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150,000

hectares of threatened forest area protected

Certifications

REDD+, VCS & CCBS

Protecting forests

📍 Para Portel, Brazil

Portel-Para Amazonas Protection

The main objective of the project is to avoid and prevent unplanned deforestation in native forests thus avoiding the net emission of 10,564,630 tCO2e through a period of 41 years of the Project’s lifetime.

The relevance:

The endangered Amazon rainforest plays an critical part in regulating the world's oxygen and carbon cycles
In the past few decades deforestation has advanced rapidly through clearing for agriculture and illegal logging
By protecting the forests, not only many endangered species can be protected, but also the carbon footprint can significantly be reduced